The new caller location system for 111 mobile phone calls has already made a significant impact in the two months it has been up and running, say Police Minister Paula Bennett, Communications Minister Simon Bridges and Internal Affairs Minister Peter Dunne.
The system automatically provides emergency services with the probable location of a caller when they dial 111 from a mobile phone, enabling police, fire and ambulance services to respond more quickly.
“The new system has been vital in helping to identify the location of callers in instances where the caller hasn’t been able to speak, where the call has been cut-off before the operator could get more information about the caller’s location or where the caller doesn’t know their exact whereabouts,” Mrs Bennett says.
“The system has been used to get help to an injured person on a farm, a motorcycle crash victim, people who are distressed or potentially suicidal, people experiencing family violence, a person who had spotted a fire in a rural area, and people experiencing medical emergencies.”
“It’s great to hear how the system is helping emergency service providers improve public safety. This solution sees New Zealand leading the way in emergency response systems, alongside the United Kingdom and other European countries,” Mr Bridges says.
“Since the system was introduced, more than 145,000 genuine 111 calls have been made to emergency services and around 20 per cent of these calls involved operators using the system to help them get more accurate information about a caller’s location.”
While the new system provides a critical tool to help identify the probable location of 111 callers from mobile phones, it’s still important for callers to tell emergency services operators where they are.
“This is a system that people may need to rely on in times of need, so I’m incredibly proud that it’s already making a demonstrable impact. In some cases the system has been identified as critical to preventing a fatal incident, or preventing an incident from escalating further,” Mr Dunne says.
The Ministers acknowledged the many organisations involved including the Ministry of Business, Innovation and Employment, Emergency Service Providers (New Zealand Police, Fire and Emergency New Zealand, St John and Wellington Free Ambulance), Mobile Network Operators (Spark, 2degrees and Vodafone), Datacom and Google.
“It’s a fantastic example of the public and private sectors working together to better serve New Zealanders,” Mr Dunne says.
Further information about the Emergency Caller Location Information system is available at http://www.mbie.govt.nz/info-services/sectors-industries/technology-communications/communications/emergency-call-services/ecli
Ten examples of where the Emergency caller Location Information system has made a difference:
NZ Police received a 111 ‘hang-up’ call from a distressed woman. The call was disconnected before she could provide her location. Using the system, Police were able to identify her location and respond accordingly. The woman had been involved in a family harm incident, and Police were able to take the appropriate action.
A group tramping in the Bay of Plenty had become lost. One member of the group was injured and they had no food or water. They made a call to 111 from their mobile phone (which had a low battery). The call taker used the system to identify their location down to a six-metre radius. Police Search & Rescue were dispatched and the group was safely walked out of the bush a couple of hours later. Previously the group might have spent the night in the bush before Search & Rescue could be engaged.
NZ Police received a call from a person who was having suicidal thoughts. The person let the operator know they were at a railway station, but hung up before the operator could get more information about their location. After establishing there was an immediate risk to the person’s safety, the call taker used the system to identify their location. The caller was identified as being on the train tracks, within a four-metre radius. Having this information meant the call was given high priority for a response, with Police dispatched to locate the person safely. The call taker was also able to notify train control to alert them to the issue.
NZ Police and St John Ambulance were advised that a woman had taken an overdose of pills following an argument with her family. She’d left the family home, and her location was unknown. The woman subsequently called St John Ambulance, and the system was used to identify her location. St John Ambulance staff were immediately dispatched to help and she received medical treatment.
Fire and Emergency New Zealand received a call from a man who had seen a fire while he was driving along a rural highway. The caller didn’t know where he was on the highway. Using the system, Fire and Emergency New Zealand were able to locate the caller and the fire, and dispatch crew to put the fire out.
Wellington Free Ambulance received a call from someone who had been involved in a motor vehicle accident on a farm. The person was moderately injured and did not know their exact location, but explained they were around 60 minutes’ drive from the nearest road. Using the system, Wellington Free Ambulance were able to identify the location of the caller and send this information to the responding helicopter. This enabled an accurate and swift response, and Wellington Free Ambulance staff were able to provide the assistance needed.
Wellington Free Ambulance received a call from a person who advised the operator that his heart was racing before hanging up. The operator tried to call the person back but there was no answer. Using the system, the operator was able to identify the man’s location and the Wellington Free Ambulance crew could be immediately dispatched to provide help to the man, who was rushed to hospital.
Wellington Free Ambulance received a call from a man who had woken up on the side of the road, with no idea where he was or what had happened. The man had a history of seizures, and had been driving from Bulls to Whanganui. The only details he could provide about his location was that he was in a farmland area and that there were no houses or road signs. Wellington Free Ambulance used the system to identify the man’s location and to get him the help he needed.
St John Ambulance received a call from a woman who was not local to Hamilton, where she was calling from. She was with a group of people and they had found a girl on the river bank who had fallen and was in and out of consciousness. The only detail she could provide about her location was that she was near some public toilets, near a river. Using the system, and with some help from the caller to identify other details in the area - including the street she was on and a nearby park, St John Ambulance were able to identify her location and where the ambulance should meet her. The system played a critical role in helping St John Ambulance locate the caller without delay, and the patient was provided the care she required.
St John Ambulance received a call from a man who was in the forest with a friend, who needed urgent medical attention. They were a few kilometres away from the nearest road and across a lake, and were positioned under a canopy that would have been hard to spot from the air. Using the system, St John Ambulance were able to identify their location for a helicopter. A crew member was winched down to help the patient, who was taken to hospital. Without the system the helicopter could have been circulating for a long time trying to find the pair.
Climate Change Minister Paula Bennett will travel to Suva today to join Pacific Leaders and Ministers at a Climate Action Pacific Partnership (CAPP) event.
The CAPP is a regional meeting preparing the ground for the global climate change Ministerial conference (COP 23) Fiji will chair in November.
“The event is about identifying solutions and initiatives to accelerate Pacific climate action, something New Zealand is committed to supporting,” says Mrs Bennett.
“We want to explore ways to take forward initiatives on smart agriculture, renewable energy, water security and managing disaster risk.
“Earlier this year I announced $1.3 million to support Fiji’s presidency of COP 23 in November and I am looking forward to the opportunity to working with our Pacific partners and strengthening our shared climate change objectives.
“New Zealand has a proud record of working with and supporting Pacific countries to address the issue of climate change, including $38 million in direct climate-related support to Pacific countries in 2015/16.”
Mrs Bennett will deliver New Zealand’s address during the opening session of the CAPP on Monday.
Deputy Prime Minister Paula Bennett and Foreign Affairs Minister Gerry Brownlee have announced that New Zealand will contribute up to $6 million to redevelop Honiara’s Multi-Purpose Hall and sports facility.
“Honiara has a large, young, urban population and ensuring they have access to sporting and educational facilities is important for the future of Solomon Islands,” Mrs Bennett says.
“The upgraded facility in central Honiara will provide a safe and positive environment for young people to engage in sporting activities and get access to health and education services from a range of government and non-government organisations.”
New Zealand has previously supported upgrades to the Multi-Purpose Hall in conjunction with the Honiara City Council. The latest funding announced today will deliver a programme of essential upgrades and maintenance, and a significant expansion to the existing facilities.
“For the past 14 years New Zealand has made a significant contribution to the safety and security of the Solomon Islands through our contribution to the Regional Assistance Mission to Solomon Islands,” Mr Brownlee says.
“Our support is now transitioning and will focus on economic development, creating employment opportunities, and supporting youth.
“The upgrade of the Multi-Purpose Hall is a project which signifies New Zealand’s commitment to the people of Solomon Islands and the young people of Honiara. It will also serve as a key piece of infrastructure when Solomon Islands hosts the Pacific games in 2023.”
Funding for the upgrade will come from the New Zealand Aid programme. Construction is expected to start later this year.
Mrs Bennett is leading the New Zealand delegation to Honiara for the RAMSI farewell. She will return home today. The delegation is travelling by RNZAF 757 and includes representatives from the New Zealand Police, the Ministry of Foreign Affairs and Trade and New Zealand Defence Force.
Police Minister Paula Bennett has announced that New Zealand Police will continue to support the Royal Solomon Islands Police Force once the Regional Assistance Mission to Solomon Islands (RAMSI) concludes tomorrow.
“RAMSI has done a remarkable job of helping restore security and stability in the Solomon Islands, and New Zealand is proud to have been part of this regional effort to help a close friend and neighbour,” Mrs Bennett says.
“We have signed an arrangement with the Solomon Islands Government today that will allow this support to continue once RAMSI formally concludes.
“New Zealand will contribute $12.5 million from our aid programme over the next four years to provide support to the Royal Solomon Islands Police Force to ensure they can maintain the gains which have been made under RAMSI.
“This support will fund the deployment of eight New Zealand Police advisers, who will help to implement crime prevention strategies, with a focus on community policing, and ultimately help ensure that stability is maintained.
“Since 2003 around 2000 New Zealand Defence Force and New Zealand Police personnel have served as part of RAMSI and we currently have 16 New Zealand Police personnel serving as part of the final New Zealand contingent.
“Most will return to New Zealand today and I would like to acknowledge all the New Zealanders who have contributed to the success of RAMSI over the past 14 years,” Mrs Bennett says.
Police Minister Paula Bennett will travel to Honiara tomorrow to mark the draw-down of the Regional Assistance Mission to Solomon Islands (RAMSI).
“In 2003 political instability and conflict posed a significant threat to the Solomon Islands and the government requested assistance through the Pacific Islands Forum,” Mrs Bennett says.
“RAMSI was established as a collective response, with 16 Pacific Forum countries having contributed to the Mission over the past 14 years.
“Around 2000 New Zealand Defence Force and New Zealand Police personnel have served as part of RAMSI and we have made a significant contribution to the future of the Solomon Islands through our aid programme.
“RAMSI transitioned from a military to a police led operation in 2013 and at the end of this month we will mark the official end of RAMSI. The Solomon Islands Government has invited all participating members to attend the farewell event.
“While RAMSI will shortly come to an end, New Zealand’s commitment to the people of the Solomon Islands will not. We will continue to support efforts to promote peace and security in Solomon Islands through New Zealand Police and our wider programme of development assistance,” Mrs Bennett says.
Mrs Bennett will lead the New Zealand delegation to Honiara for the RAMSI farewell from 28-30 June. The delegation will travel by RNZAF 757 and will include representatives from the New Zealand Police, the Ministry of Foreign Affairs and Trade and New Zealand Defence Force, including its Māori Cultural Group.
Tourism Minister Paula Bennett today announced the panel for the new $100 million Tourism Infrastructure Fund to help local communities respond to increased visitor numbers.
The panel will be responsible for assessing proposals and recommending a package of infrastructure projects that best aligns with the Government’s priorities for the fund, Mrs Bennett says.
“It’s important that we are supporting those communities most in need of assistance and funding facilities so they really benefit from the growth we’re seeing in the tourism sector,” Mrs Bennett says.
“We have ensured that panel members are representative across the sector and the country. Chair Judy Kirk from Taupo brings a wealth of private sector experience and will be supported by Norm Thompson from our country’s largest regional tourism organisation, ATEED.
“Tourism Industry Aotearoa’s Chris Roberts and Whale Watch Kaikoura’s Kauahi Ngapora bring years of commercial experience and expertise from the tourism industry. Kauahi also provides a valuable perspective as a tourism operator working through the Kaikoura earthquake recovery.
“Sarah Hannan from Southland will help ensure interests of local government are represented, and the inclusion of Bruce Parkes means we are aligned with the Department of Conservation in boosting New Zealand’s tourism infrastructure.”
The panel members, appointed for a four year term, are:Judy Kirk (chair), consultant and experienced director Norm Thompson (deputy chair), Deputy Chair of Auckland Tourism, Events and Economic Development Kauahi Ngapora, General Manager of Whale Watch Kaikoura Chris Roberts, Chief Executive of Tourism Industry Aotearoa Sarah Hannan, Programme Director for the Southland Regional Development Strategy Iain Cossar, General Manager Tourism, Sectors, Regions and Cities at the Ministry of Business, Innovation and Employment Bruce Parkes, Deputy Director-General Science and Policy at the Department of Conservation.
The first round of funding will open later this year. A priorities statement will be issued at that time, which will guide the panel’s decisions.
For full biographies of the new panel members, visit the Ministry of Business, Innovation and Employment website.
Minister of Tourism Paula Bennett today announced the appointment of Jan Hunt and the reappointment of Chris Parkin as members of the New Zealand Tourism Board.
Mrs Hunt is a director at Skyline Enterprises and Jumping New Zealand. Previously she was a Board member of the Queenstown Chamber of Commerce and worked as a General Manager at Millbrook Resort, Sky City Hotel & Convention Centre, and Millennium Queenstown.
“The skills, personal attributes and regional tourism experience Mrs Hunt brings to the table will be of great value to the New Zealand Tourism Board,” says Mrs Bennett.
Mr Parkin has been reappointed to the board and will continue to provide a strong contribution through his extensive property management and hotel owner and management expertise. Both have been appointed for one-year terms.
“I would also like to take this opportunity to thank outgoing board member Norm Thompson for his commitment and service over his term with the Board,” says Mrs Bennett.
The New Zealand Tourism Board (known as Tourism New Zealand) is a Crown entity, responsible for ensuring that New Zealand is effectively marketed as a visitor destination in order to maximise long-term benefits to New Zealand.
Tourism Minister Paula Bennett and Economic Development Minister Simon Bridges today announced that the Government will provide $160,000 to support tourism strategy projects in Canterbury.
The announcement was made as part of the refresh of the Canterbury Regional Economic Development Strategy.
“The region is also developing a visitor strategy that will help grow a sustainable tourism industry that ensures Canterbury becomes the gateway to the south,” Mrs Bennett says.
“The focus will be on the high-end visitor market, encouraging a longer seasonal spread of visitors who travel widely across the region.”
The regional visitor strategy includes a number of priority actions for the region, including supporting Kaikoura and Hurunui districts to recover and build visitor numbers following the November 2016 earthquakes.
The announcement is in addition to the approximately $2 million that has recently been awarded for tourism infrastructure projects in Canterbury through the Regional Mid-sized Tourism Facilities Grant Fund.
“Canterbury offers an exceptional travel experience for visitors and infrastructure is a priority for the tourism sector in the region to grow. The Grant funding of $2 million for Canterbury will help communities respond to tourism growth by creating new or enhanced facilities,” Mrs Bennett says.
“International and domestic visitors deliver significant economic benefits to New Zealand – tourism is our biggest export earner and visitors add billions of dollars to the economy,” Mr Bridges says.
“That’s why it is an important element of Canterbury’s regional economic plan. We have allocated $110,000 to help the region develop ‘the Canterbury story’ which will provide a toolkit of marketing assets that can be used to attract business, capital, skilled workers, students and visitors to the Canterbury region.
“A further $50,000 will support the region in working with KiwiRail on an independent assessment of the business case for reintroducing passenger services on the Christchurch-Invercargill rail corridor,” Mr Bridges says.
Police Minister Paula Bennett and Justice Minister Amy Adams say using digital devices to take onsite statements from victims of family violence will reduce the stress on victims, save Police time and create richer evidence for the courts.
“From today, officers in Counties Manukau will trial using an app on their phone to record audio-visual victim statements. Instead of requiring victims of family violence to provide a written and signed statement of what happened back at the station, Police will video the victim's statement. This will be a lot faster, less complex and completed on scene,” Mrs Bennett says.
“The new approach will change how Police respond at family harm investigations, it will make an already difficult situation less stressful, while keeping with internationally recommended practice.”
“The intention is to have these statements played in court. Videos can only be taken with the victim’s consent. They will be uploaded to secure, cloud-based storage while the investigation and court process takes place,” Ms Adams says.
“Victim video statements are part of a larger programme of work to provide better services to victims and further reduce harm caused by family violence. Counties Manukau Police have received support for the initiative from Victim Support, Eastern Women’s Refuge, and Court Services for Victims at the Manukau District Court.”
The pilot will be evaluated, including frontline officer and victim feedback, and recommendations will be made regarding next steps.
The use of mobile devices to video record family harm victim statements were first tested from November 2015 to July 2016 by staff in Palmerston North as part of a proof of concept. In May 2016 it was ruled in the Palmerston North District Court to decline the admissibility of the victim’s video statement to be played in court as their evidence in chief.
That ruling reinforced that changes needed to be made to the Evidence Regulations, recognising considerable technological advancements for obtaining evidence were now available. As a result, the Ministry of Justice amended the Evidence Regulations to include provisions for mobile video records in criminal proceedings relating to family violence. These changes came into effect on 9 January 2017.
Police Minister Paula Bennett has today responded to the Law and Order Select Committee report on issues relating to the illegal possession of firearms.
The Select Committee’s terms of reference were to focus on how widespread firearms possession is amongst criminals – including gangs, how those people who don’t have a firearms licence come into possession of firearms and what changes, if any, would restrict the flow of firearms to criminals, gangs and people who don’t hold a licence.
“The committee made 20 recommendations. After careful consideration I’ve accepted seven, rejected 12, and recommended one proceed with changes,” Mrs Bennett says.
“We needed to strike the right balance between public safety and the rights of legal firearms owners. Although the report was well intended, I believe many of the recommendations would not decrease the flow of firearms to criminals and gangs but would unduly impact on legally licenced firearms users.
“I appointed two independent firearms experts to advise me. I’ve listened to their advice, advice from Police, read the recommendations from the select committee and I’ve taken on board feedback from the public.
“After careful consideration I have added two more recommendations to my response. One proposes the introduction of the power to suspend licences pending decision on revocation. This will give Police an alternative to cancelling a licence, for example in situations where someone has been charged with family violence, or where there are security issues that need to be resolved.
“I’m also proposing a Ministerial direction to the Police to require consultation with the firearms community when considering changes to the Arms Act and the interpretation of it.
“Nobody wants firearms getting into the hands of violent gang members but we also don’t want over the top rules and restrictions to be placed on hunters and shooters who manage their firearms responsibly.”
“My response to the report has been tabled in Parliament. We will now begin a policy process around the recommendations we are progressing which will involve consultation, looking at costs and any regulatory impacts before coming back to Cabinet for approval later this year,” Mrs Bennett says.Summary of the Government Response
Government Response Summarised
Sale and supply of firearms and ammunition
A firearms licence required to possess ammunition
A dealer’s licence required to sell ammunition
Dealers required to keep records of ammunition sales
Registration process for websites facilitating trading in firearms, parts, or ammunition
Amend recommendation - Do not introduce registration but clarify ‘mail order’ process applies to online sales in Arms Amendment Bill
Permit to procure extended to cover all sales or transfers of firearms (i.e. include A category firearms)
Reject - but improve efficiency in current licensing and permitting processes. Mail order applies to online sales
Definition of military-style semi-automatics
Investigate the creation of a category of restricted semi-automatic rifle and shotgun
Effectiveness of licensing, training, and registering firearms
Implement firearm prohibition orders
Accept - include in the Arms (Firearm Prohibition Orders and Firearms Licences) Amendment Bill
Codify the ‘fit and proper’ criteria in the Arms Act
Implement a stand-down period after licence revocation
Accept - include a 12 month stand down period in the Arms (Firearm Prohibition Orders and Firearms Licences) Amendment Bill
Clarify that gang members or prospects must not be considered ‘fit and proper’ to possess firearms
Accept - include in the Arms (Firearm Prohibition Orders and Firearms Licences) Amendment Bill
Require Police to record serial numbers of all firearms upon renewal of licence or inspection of premises
Reject – voluntary process to continue
Criminal offending with firearms
Review the penalties in the Arms Act
Accept - progress in Arms Amendment Bill
Treat dealer offending as aggravated at sentencing
Determine appropriate security standards for A category licences
Accept - Police/firearms community advisory forum already commenced this process
Secure storage confirmed before licence or endorsement received
Allow Police to enter premises to inspect security of A category firearms
Failure to comply with storage regulations to result in mandatory revocation
Reject - but note new suspension of licence
Reducing the number of grey firearms
Clarify and publicise the extent of amnesty provisions in the Arms Act 1983
Accept - to progress in Arms Amendment Bill
Police publicise amnesty provisions
Check that firearms brought in on visitors permit are exported or transferred legally
Additional Government Recommendations
Provide the power to suspend licences
Include in the Arms (Firearm Prohibition Orders and Firearms Licences) Amendment Bill
Police to improve its consultative processes with the firearms community
Propose to give a Ministerial Directive to this end