State Services Minister Paula Bennett has today welcomed the Better Public Services (BPS) results which have delivered improved outcomes for people, families and businesses across every target. 

“When we set the BPS targets in 2012, we designed them to be challenging. Five years on they’re driving real improvements in the services government provides to New Zealanders to address complex and long-term issues,” Mrs Bennett says.

“None of the targets can be achieved by one agency working alone. Every one requires agencies to work together to combine their efforts and focus on what will make a difference in the lives of New Zealanders.

“More young people are getting education and qualifications to improve their employment prospects for the rest of their lives.

“Fewer children are getting rheumatic fever or being physically abused. There is less crime in our communities. More people are getting into work and off benefits. New Zealanders and businesses are spending less time engaging with government and are accessing high quality services online at a time that suits them.

“While not every result has been achieved, there has been progress made for each target that we’ve set. Across the ten results there are eleven targets. Seven targets are on track to be achieved. The remaining four are still making progress but need more work.

“The progress is not just numbers on a spreadsheet or lines on a graph. Every improvement is real, and means real changes for real people that are making a difference in their lives. 

“This Government will continue to drive positive results from our Public Service, that’s why we’re working on refreshing the BPS with new challenging targets. We want Government departments to keep striving for positive results. Our new targets will be announced later this year and will give us a new set of priorities through until 2021,” Mrs Bennett says.

More information can be found here: 

Result 1 – Reducing long-term welfare dependency: By 2018, reduce the number of people receiving main benefits by 25 per cent

57,000 fewer people on job seeker benefits in September 2016 than in September 2010. 8,000 fewer people on sole parent support from 2014 to 2016. An estimated 10.3 per cent of the working age population receiving a main benefit at the end of December 2016 – the lowest proportion since 2007, before the Global Financial Crisis hit.

Result 2 – Increase participation in early childhood education: By 2016, 98 per cent of children starting school will have participated in ECE

The number of children participating in Early Childhood Education has increased from 94.7 per cent in March 2011 to 96.7 per cent in December 2016. To meet the target of 98 per cent will require only 782 additional children from a typical school entry cohort of 60,000.

Result 3 – Increase infant immunisation and reduce Rheumatic Fever: By 2017, 95 per cent of eight month olds fully immunised and the incidence of Rheumatic Fever reduced by two thirds  

There was a 23 per cent reduction in the national rate of rheumatic fever from the baseline period starting in 2009. This is 40 fewer people being admitted to hospital in 2016. There were between 93-94 per cent of 8 month olds fully immunised, an 8 per cent increase since June 2012.

Result 4 – Reduce assaults on children: By 2017, reduce the number of children experiencing physical abuse by 5 per cent

The 10 year rise in children experiencing physical abuse has been stopped and the numbers reduced by around 5 per cent in the year to June 2016.

Result 5 – Increase proportion of 18 year olds with NCEA Level 2: By 2017, 85 per cent of 18 year olds will have achieved NCEA L2 or equivalent 

The number of 18 year olds attaining NCEA Level 2 has increased by almost 11 per cent to 85.2 per cent, from 74.3 per cent in 2011.

Result 6 – Increase proportion of 25-34 year olds with NZQF L4 or above: By 2018, 60 per cent of 25-34 year olds will have a qualification at NZQF L4 or above  

The number of 25-34 year olds with qualifications above NCEA Level 4 has increased from around 52 per cent in 2012 to 57.2 per cent in December 2016.

Result 7 – Reduce rates of total crime and youth crime: Reduce total crime by 20 per cent (2018): Violent crime by 20 per cent (2017): and youth crime by 25 per cent

Total crime is down 14 per cent since June 2011. Youth crime is down 32 per cent since June 2011.

Result 8 – Reduce reoffending: Reduce the reoffending rate by 25 per cent by 2017

The rate of reoffending has reduced by 4.4 per cent since June 2011. The reoffending rate has proved difficult to reduce, however the total number of re-offenders has reduced by 26 per cent.

Result 9 – NZ businesses have a one-stop online shop for all of government services and support: Business costs (effort) from dealing with government will reduce by 25% by 2017, through a year-on-year reduction in effort required to work with agencies; Government services to business will have similar key performance ratings as leading private sector firms by July 2017

The effort for businesses to deal with government has had a measurable reduction from 100 index points in 2012 to 93 in December 2016.

Result 10 – New Zealanders can complete their transactions with government easily in a digital environment: An average of 70 per cent of New Zealanders' most common transactions with government will be completed in a digital environment by 2017

The number of people completing their transactions with government online has increased from below 30 per cent in mid-2012 to nearly 60 per cent in 2016. In 2012 a number of the most common digital transactions were not even available. This includes renewing a passport, with over 50 per cent now being renewed online.

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