MIQ failures create mayhem and distress for families with visas

The Government has cruelly chosen not to fix known problems in the Managed Isolation and Quarantine (MIQ) online booking system that are keeping families from reuniting says National’s Spokesperson for Immigration, Erica Stanford.

“Resident 2021 visa holders and families of essential workers like our nurses and teachers who hold valid visas have been unable to book MIQ spots because the system can’t verify them.

“Resident visa holders were told they would be free to travel in and out of New Zealand like all other residents, subject to booking MIQ. However, a glitch in the system has locked them out of booking MIQ spaces and many who left temporarily are unable to even try to return home.

“The Government are actively are choosing not to fix this problem, telling those trapped offshore ‘although we are aware of the problem we are not actively working on fixing it’.

“Similarly, another MIQ glitch that has taken too long to fix saw essential workers seeking to bring their families to join them unable from being able to apply for spots in this weeks’ MIQ room release.

“Our essential workers have done everything the Government has asked. They’ve patiently waited for months to reunite with their families. Now the Government is telling them to continue supporting our COVID-19 response while telling them they’ll have to wait even longer to see their families.

“The Government’s failure to fix these issues with urgency is cruel and appalling - and is sending a message to migrants that they don’t care about them.  

“This is a classic case of ‘computer says no’. New Zealand residents are being told they are not able to enter the country at all until the borders open – just because of a computer glitch the Government refuses to fix.

“I’m calling on Chris Hipkins to act with urgency to fix these issues and ensure New Zealand residents can return home and essential workers can be reunited with their families. We simply cannot afford to have more essential workers leave New Zealand because their families can’t get here.”